Delivery & Return Policy
Effective Date: 27th Mar, 2025.
1. Delivery Policy
At Bencohospitex Ltd., we strive to ensure timely and efficient delivery of your orders.
Shipping Locations: We deliver to [list of countries/regions]. If your location is not covered, please contact us for possible arrangements.
Processing Time: Orders are processed within [X] business days after payment confirmation.
Shipping Methods & Timeframes: Delivery times vary based on location and shipping method. Estimated delivery time is [X] to [Y] business days.
Shipping Charges: Shipping costs are calculated at checkout based on location and order weight/size.
Order Tracking: Tracking details will be provided once your order is shipped.
Delivery Issues: If your order is delayed or lost, contact our support team for assistance.
2. Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items under the following conditions:
Eligibility for Returns: Items must be unused, in original packaging, and returned within [X] days of delivery.
Non-Returnable Items: Custom orders, perishable items, and used medical equipment are not eligible for return.
Return Process: Contact our customer service at [Insert Contact Information] to initiate a return. You will receive instructions on how to return the product.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective or incorrect.
Refunds: Upon receiving and inspecting the returned item, refunds will be processed within [X] business days via the original payment method.
Exchanges: We allow exchanges for defective or incorrect items. Contact us within [X] days to arrange an exchange.
3. Contact Us
For any inquiries regarding delivery or returns, please contact us at: Bencohospitex Ltd.
93 Guggisbred Avenue, Mamprobi, P.O. Box 20193, Accra.
Email: info@bencohospitex.com
Phone: +233 53 744 1855